- 7 days DOA product guarantee
If one or more of the items you received are damaged, different or not working, you will be protected by this guarantee. Within 7 days of receiving the product, contact us with a photo or video showing the issue and whether you want a refund or replacement；If approved, we will arrange a refund or a replacement of the defective product, and you may be asked to return it. We will be responsible for paying the return shipping fees.
If for whatever reason you do not want your item within 14 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customers responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.
For cancelling an order which has not been processed, please contact us immediately.
If the expected shipping date of your order has already passed and it has not been shipped,you can cancel the order and request a refund, which will automatically return to your payment account.
Orders whose parcels have already been processed can not be canceled. If you are not satisfied with your purchase within 14 days after receiving it, you are protected by our"14 days return to us“ guarantee.
For any problem you want refund, please message us or email us. Our customer service is happy to help you and to work together to resolve any issues.If your refund request is granted, we will directly refund to your paypal account. It usually takes around 1-3 business days for the money to arrive. If beyond this time limit, please contact your issuing bank for further information.